Strategic Planning

Strategic planning is essential for building an organization that will thrive in the future. Successful organizations develop a strong vision and align their resources towards achieving the vision. Good strategy is founded on good information. Reflection Point can assist you in gaining a solid insight, direction and alignment to position your bank or credit union with competitive advantage.

Basic Board Planning

• Discuss Planning Objectives with CEO
• Prepare Agenda of meeting. The agenda is customized for each client, but frequently contains discussion of mission, vision, values, environmental trends, internal assessment strategic objectives, performance measures, strategies and action plans.
• Create Planning Workbook. The workbook is developed for the planning session and includes reference information for the planning session. Key ratio and peer group analysis, market research and branch market analyses can optionally be included to provide a more insightful discussion during the meeting.
• Facilitate meeting with Board and Management Team to ensure broad-based participation and that group stays on track with the agenda.
• Provide a written summary of planning session

Comprehensive Planning

Our comprehensive planning services are often used when credit unions are doing a major refresh of their strategic plan. Often this process is used in conjunction with establishing a Strategic Facilities Plan or Strategic Technology plan. In these instances we collect information during the discovery phase of planning that is instrumental to making solid decisions for the delivery system and technology planning to ensure efficient use of valuable research dollars and consistency in planning. Our process is customized for each institution but generally entails the following:

• Develop Planning Objectives
• Outline Strategic Planning Process
• Discovery Process & Environmental Scanning
• Analysis
• Establish Organization Direction
• Formulate Strategy
• Operational Planning
• Implementation
• Monitoring

More Info

"When Glenn Christensen facilitated our strategic planning retreat, he did a good job of adapting to our process.  During the session, he used his expertise to help us focus on the important areas...he did a good job of including everyone in the discussion"

Bill Hayes, President/CEO
Verity Credit Union

• "Our capital ratio is growing and we have a unified strategy for managing growth"

• "When current results are questioned relative to previous years results, I can now reference the directions from the planning session"

• "My relationship with the Board has improved"

• "We were able to work though decisions in the planning session that we were unable to reach a decision on previously"

• "Both the Board and I have a much better sense that what we are doing is a professional thing, it is now less ‘what’s in it for me’"

• "Loan demand has finally picked up"

• "The auditor and examiner are very pleased, the plan leaves the impression that we know what we are doing"