Member Experience Excellence Award
The
Member Experience Excellence Award is the first
and only premiere recognition of a credit union’s online
performance as stated by its own site users and membership.
Through the application of the
Member Experience Meter™, leaders in the
industry are identified in the most meaningful and relevant
manner, by their members and customers. The Member
Experience Excellence Award is based on actual user
evaluations on factors that actually matter to them.
The
study itself is administered, analyzed and reported by an
independent, objective, third party, Reflection Point
Research LLC. Because of this, it carries an
authoritativeness not found in any other venue available to
financial institutions today. Those who excel in this area
are true industry leaders and deserve to be recognized as
such.
The
winner of the 2002 first annual Member Experience
Excellence Award is
Meriwest Credit Union. In recognition of their
attention to members’ online needs and desires, Meriwest has
received the first Member Experience Excellence Award
–
For
information on how your financial institution can become
involved in the Member Experience Excellence Award, please
e-mail us at
award@reflectionpoint.com.
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